Before a new medical aesthetic practice is launched, Acara Partners comes on site to conduct operational, sales, front desk, and other comprehensive training sessions with the entire staff. This is typically a five-day process that ends with a well-prepared, client-ready team. But as time goes on, and days, months, and years pass, teams often forgo additional training. Old staff members leave and new employees join, causing the new staffers to learn their position from untrained employees. This lack of adequate training can quickly lead to a breakdown in customer service and a decline in your overall business.
While there is no substitute for complete employee training, there is a way to ensure that you maintain a certain level of quality and efficiency for your staff. Daily routine checklists provide an easy-to-follow guideline for how to perform a given function. As Colleen Acunzo, Acara Partners’ Senior Business Consultant, always says, “Do the same job as yesterday, but do it better.” As a baseline for job performance, all roles in a practice should be clearly defined and supported by an operational checklist.
Here is a sample checklist for your front desk staff starting their shift:
Acara Partners wants to ensure that your team follows a consistent process for all of your team members. This consistency will lead to the best possible patient experience every time a client walks through your doors. Contact our team today to discuss implementing all of our standard operating procedures to increase efficiency, client-experience, and sales at your practice.